Have you ever been so frustrated with a prospective client, or insulted by a potential customer, and felt helpless to do or say anything because you didn’t want to lose a sale? Of course you have! As the proprietor of your own business, you face this scenario probably with one out of every ten new customers per week. It gets us to a point where we feel like closing the doors to our business and going back to our old nine-to-five cubicle. If this is you, then I have bad news f